Fusion connect customer service number Go to https://my. the Service number is listed as the principal or only number for a business in any telecommunications directory; or This Service Guide is subject to change by the Company from time to time. Let's start the conversation. Birch is now Fusion Connect. Sign up today. UCaaS from Fusion Connect gives you and your team the flexibility and options ensuring your employees can easily communicate with coworkers, customers, and partners. This Service Guide reflects the version in effect as of June 1, 2019. the Service number is listed as the principal or only number for a business in any telecommunications directory; or Customer Support: 888-301-1721 Sales. Sales & Support (888) 902-0304; Contact; Status; We’re Hiring! Refer & Earn; Sign In; Talk Now; Product Tour Customer Management. Increase productivity and efficiency with Service Fusion’s handyman software. If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues. com 2. Get the latest business insights from Dun & Bradstreet. Fusion Connect is known for their excellent customer care and support demonstrating true customer understanding. Call us today for your internet solution! Login Sales & Support: 888-301-1721 Fusion Connect has garnered a significant number of reviews across various platforms, reflecting varied customer experiences: Positive Feedback : Many users praise Fusion Connect for its reliable service, cost-effectiveness, and strong customer support. Access product documentation. As a “When it comes to POTS migration and replacement projects, Fusion Connect has a depth of expertise and experience that drives customer success. The Client Portal also serves as a management console that allows you to reset passwords/PINs, as well as more complex modifications made to a location’s incoming call flow associated to Auto Compare Fusion Connect's business broadband offerings to make the right decision on internet for your business. See Fusion’s web site for current version. Learn to use your Fusion Connect services. Then they opened up to a few service providers doing what they call Direct Routing and then they opened up what's called Operator Connect and that's what Fusion Connect does. Fusion Connect’s global coverage for Microsoft Teams calling services spans more than 30 countries and plays a Customer Service Agreement Tracking You can setup customer Service Agreements for each customer and the details of the agreements will be Worker App Emulator. technicalsupport@fusionconnect. Fusion Fibre Group LTD Company is registered in England, Registration Number: 12235635 Registered address: 19‑21, Great Tower Street, London Call Center Customer Portal As an Administrator, learn how to set up and modify your Call Center queue within your Customer Portal. ” 100% American-Delivered Services Demonstrate Customer-Centric Approach Use Fusion Fax over Internet using VoIP Fax services to send, receive, and organize faxes online. If a customer desires to change to a different codec (e. Login Sales & Support: 888-301-1721 Fusion Connect is a next-gen managed communication service provider (MCSP) enabling enterprises to connect people and applications globally. Fusion Connect helps customers engage with telecom providers and connect to Microsoft Teams using SBCaaS (Session Border Controller as a Service). Regional Channel Managers are your resource for sales, contract, commission and channel support questions; Partner Support Team assists with quotes, configuration, and order processing; Implementation Team ensures your customer’s Customer Engagement Global phone numbers make it easier for customers in different countries to reach out for inquiries, support, or assistance. All customers can learn how to manage, send, and receive faxes from an authorized email address or through the Fusion Fax Portal. To get started: 1. Call 888-530-2574. Legal telecommunications requirements for E911, CPNI, and Multi-Line Telephone Systems. By seamlessly integrating these elements with Microsoft Calling Services, Fusion Connect caters to a wider AI-powered self-service tools to enable frictionless customer journeys while optimising business revenue “This differentiated CCaaS solution allows us to create value through transforming customer journeys. Contact us today to find out about our solutions for OTAs, Tour Operators, Corporate Travel, Travel Meta-Search and E-Commerce Travel Sites. Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. S. the Service number is listed as the principal or only number for a business in any Alternate phone numbers. Moreover, at $14. Let's talk about Fusion Connect's Calling Services for Microsoft Teams portfolio for your business needs. Learn how to configure this option by Phone Numbers: Customer Service: +44 (0) 203 327 2870 Business Enquiries +44 (0) 203 327 2870 . Coverage includes assigning Agents to Supervisors for monitoring, set inbound queue ringing pattern, configure Routing Policies, Announcements, Status & Statistics, and more. Click Voice under How to Audio Conference Using Voice Manager (PDF) Learn how to Audio Conference using the Fusion Connect Voice Manager. Our customer service is working hard to get you the answers you need. 711u to G. Login Sales & Support: 888-301-1721 Complete the form below to create a Fusion Connect support ticket. Hours of Operation: General Inquiries: Monday - Friday, 9am - 5pm Customer Service: 24/7 365. Fusion Connect LLC 695 Route 46 West, Suite 200 Fairfield, NJ 07004 or in writing addressed to the attention of Customer Service at 695 Route 46 West, Suite 200, Fairfield, NJ 07004. Support@fusionconnect. System Status Refer & Earn $150. Sales & Support (888) 902-0304 Free Trial of Operator Connect for Microsoft Teams. com) 2. Our specialist UK based customer support team is available to help you whenever we can. This document describes them and what you can expect with each. “Fusion Connect has made a strategic pivot to become a leading MCSP offering next-generation managed This Service Guide is subject to change by the Fusion, LLC dba Fusion Connect, LLC from time to time. It’s quick and provides a new way to view your invoice and make payments. Dear Customer, You are being redirected to our new Fusion Connect Client Portal. We promise superior customer service, industry leading tech support and 100% network uptime. 3525 Piedmont Rd. com (the “Site”), and Fusion’s systems, facilities and network(s) (collectively, the “Services”), by Fusion account holders and users of Services (collectively, “Customers”) (Customers may be referred to herein as “Users To view the following guide’s Fusion Connect MVP/Operator Connect Portal Overview video: CLICK HERE Managed Services At-a-Glance Portal User Administration Operator Connect provides customers the option to manage portal users. Telephone Number Validation. 5 Obligation to Pay; Fraudulent Use of a Service. I haven't had internet or telephone service for five days and after waiting on the telephone for To transfer your existing telephone numbers from your current provider to Fusion Connect click on the Transfer Now button. Thank you, Fusion Customer Care Enrollment Guide for Polycom VVX 500 & VVX 600 (PDF) How to set up customer-provided Polycom VVX 500/501 & VVX 600/601 phones. Sign in to contact Autodesk support or browse self-service options for your product subscription, education, or trial software. Follow these steps to gain access to your Users and Group services. we have 2 web services - one for connecting with external system , in that web service we are Received Response Bhagyashri Patwardhan 11 views 2 comments 0 points Most recent by Jamal Akram-Oracle Feb 27, 2025 12:10AM Dear Valued Customer, Your new payment portal is located at https: Please note – You will need your account number and access code that was provided to you this last week or you can find it located on page 2 of your new invoice. , NE Building 6, Suite 700 Atlanta, GA 30305 Phone: (877) 523-2120. Let’s transition from Telco to Techco together, leveraging the innovative voice and AI technology of Fusion Connect to empower your organization. Login to customer portals to manage your account. If you have access to Infusion, please log a ticket. Our Service Level Agreements include a 99. Fusion Connect is a Tier 1 CSP. Hosted Voice Service Implementation Fusion Connect offers four Hosted Voice service implementation scenarios to suit our customers' business needs. g. If you have an urgent need, please contact one of our specialists at 888-301-1721 . 1. Fusion Connect Customer Service (888) 301-1721 Website Current and Past DBAs With Fusion Connect’s commitment to 100% uptime and customer satisfaction, you are assured of a solution that not only meets but exceeds your expectations. With Fusion Connect, you can have up to 10 phone numbers associated with your business in addition to your main phone number. Fusion and Customer may sometimes be referred to herein as a “ Party ” and collectively as the “ Parties ”. New. One low price, no fee per fax. Contact Fusion Connect for sales information, partner inquiries, customer service, technical support, career opportunities and more. support numbers all of that is not likely in your job description. Login Sales & Support: 888-301-1721 This Service Guide is subject to change by Fusion Connect LLC from time to time. Please contact your Fusion Connect Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a Fusion Connect instructor. , from G. Fusion Connect is committed to providing future-proof solutions for customers. Full-Stack Managed Services Fusion Connect are the number one choice for enterprise businesses. Learn more! Login Sales & Support: 888-301-1721 Fusion Connect has launched a new promotion for customers using POTS (Plain Old Telephone Service) analog copper phone lines and want to migrate to a digital solution. See Fusion’s web site for current version. Administrator Guide for Transferring Existing Numbers (PDF) This guide outlines the process for transferring existing phone numbers (from your old provider) to MegaPath. There is no need to acquire new phones Fusion Connect Client Portal. com — Trouble ticket assistance, order status updates, billing inquiries, escalation requests and commission inquiries. Username Enables customer-led organizations to manage omnichannel interactions more efficiently and effectively, providing a stronger service for the customer. the Service number is listed as the principal or only number for a business in any Learn more about your Fusion Furniture products and the providers behind them. ChannelSupport@fusionconnect. We look forward FusionWorks Pro Local (U. Generic Fusion Connect SIP Legacy Fusion LLC (Formerly known as Network Billing Systems, LLC) The following documents are for Legacy Fusion LLC customers who signed the legacy company agreement: Fusion Supplemental End User License Agreement Effective July 26, 2016; Fusion SD-WAN Service End User Subscription Agreement Effective June 1, 2017 You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal Service Order (as defined below), and apply to Customer’s use of Fusion’s products and services (each a “Service”). Jobs and Estimates Service Fusion; General; Jobs and Estimates; Articles in this section. Log into Infusion. A Technically Superior Solution, with Excellent Voice Fusion Connect provides industry-leading guarantees with 100% satisfaction and 100% uptime across selected services. This enhances customer satisfaction by providing a direct and familiar contact point. Get support services from Service Fusion. Customer Network – Fusion Connect Analog and PRI Trunking works with your existing phone equipment, phone numbers, and IP data network systems. Advertisement. C. Sign into your Account Company ID. Get reliable internet, enhanced UCaaS and CCaaS, secure SD-WAN, service guarantees, award-winning customer service, and much more. 2B Total Funding Amount • 581 Number of This Service Guide is subject to change by Fusion Connect LLC from time to time. Contact the Fusion Connect support team 24/7. Provide 24/7 multilingual support. 3. 718 Number of Organizations • $14. Fairfield, NJ 07004 . On behalf of customers we also open support Level 2 or 3 tickets directly with Microsoft. Customer Service - Press Option 1 Mon-Fri 8:30am-5:30pm EST Technical Support - Press Option 2 24x7 Availability All Issues: Mon-Fri 8:30am-8:00pm EST After Hours Support available for service affecting emergencies only. Please make sure to For more information, contact Fusion sales at 888-474-4968. In Episode 59 of Tech UNMUTED, hosts Santi Cuellar and Terry Corder dive into the critical importance of business continuity in today’s digital age. The package is backed by 24/7 customer service and a 100% uptime guarantee during business hours. Fusion Connect LLC . the Service number is listed as the principal or only number for a business in any telecommunications directory; or Fusion Connect supports each partner with committed channel directors and support staff, who are all focused on helping you succeed. Login; Sales & Support: 888-301-1721; Our Support Team is available 7 days a week. Press Contact: Fusion Connect When we sought clarification on the contractual basis for this fee, Fusion Connect provided a service order signed by a company representative in 2017, which bounded us to their services until 2020. Multiple admins can be created, and user permissions may be set based on customer needs. Tenant administrators must Every Fusion5 customer has access to Infusion, our 24/7 world-class web-based support solution. ) Dial-in Telephone Numbers to use for phone access to Virtual Meeting Rooms. Please note – You will need your account number and access code that was provided to you this last week or you Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an You are redirected to our new Fusion Connect Customer Portal, please use your same credentials for login and please update your bookmark to the new Portal Support: Call 877-611-6342 © A member of the Fusion Connect Customer Support team will review your request shortly. If you have questions, please contact your Account Manager or Fusion Connect Client Support at 888-301-1721. Phone Sheet: Polycom VVX 500 & 600 Series (PDF) Start using your Polycom VVX 500 or 600 Series phone quickly with this one-page guide. For more help, please contact Fusion Support. Around-the-Clock Service and Support The Fusion Connect customer service team works 24/7/365 to support and serve all of our customers. Fusion Connect is a cloud PBX provider with hosted PBX services: from VoIP-enabled desktop phones to unified communication technology. fusionconnect. Get free account. co. If you do not have access to Infusion, please reach out to our Customer Success Team during business hours using the toll-free lines below: Australia - 1300 156 640 FUSION CONNECT, 210 Interstate North Pkwy, Ste 200, Atlanta, GA 30339, Mon - Open 24 hours, Tue - Open 24 hours, Wed - Open 24 hours, Thu - Open 24 hours, Fri - Open 24 hours, Sat - Open 24 hours, Sun - Open 24 hours Horrible customer service. Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019. Login Sales & Support: 888-301-1721 reliable customer service. LLC dba Fusion Connect, LLC (“Fusion” or “Company”) retail local exchange and interexchange or in writing addressed to the attention of Customer Service at 695 Route 46 West, Suite 200, Fairfield, NJ 07004. If you experience any issues or have questions about your service, please email support@fusionfibregroup. In addition to selling and implementing Microsoft services, we provide first line support with a 24x7 dedicated team. the Service number is listed as the principal or only number for a business in any Fusion Connect regulatory information for services. 695 Route 46 West, Suite 200 . xFusion delivers efficient, reliable customer support that's good for business and good for the world, allowing you to reclaim your time. Customer expressly acknowledges and agrees that it shall make payment in full to Fusion for all Services provided by Fusion pursuant to the Agreement and properly billed to Customer, services, the customer must configure their tenant with the necessary network, location and policy settings Users assigned a telephone number provided by Fusion Connect using Operator Connect in the United States and Canada are automatically enabled for emergency calling to 911. 99% guaranteed uptime for connectivity services like Fiber, Ethernet and T1. Single source of truth for contact info, service history, and more. The following describes the Number Transfer process. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to individual numbers from a range to perform certain action. Enjoy peace of mind with our unparalleled guarantees of 100% uptime (regardless of Microsoft Teams' status) and NextGen Healthcare, Inc. 301. Here is the link to the new Enhance your member services with Fusion CX’s customer service for member inquiries, care coordination, and payment reconciliation. Here is the link to the new Our services: Customer SupportFree Up Your Time and Fuel Your Growth with World-Class SupportEthical sourcing meets cutting-edge technology. 95/user/month, Fusion’s pricing is better than that of most competitors Fusion Connect takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. Below you'll find self-support videos and documentation for your Fusion Connect Client Portal. See Fusion Connect, LLC’s or in writing addressed to the attention of Customer Service at 695 Route 46 West, Suite 200, Fairfield, NJ 07004. Streamline jobs, convert more estimates, and manage the customer relationship. Here is the link to the new Fusion Connect Client Portal . Claim your profile to access Trustpilot’s free business tools and connect with customers. com: Fusion Escalation List We take pride in our customer-first approach, rooted in the values of innovation, integrity, and customer service. How to Set Up "0" Out Voicemail Option (PDF) Zero Out Voicemail enables you to provide an option for callers to press "0" to exit your voicemail and be directed to another phone number that you specify. DID Management Instructor-Led Training. 729a) Fusion Connect prescribed number for passing call authentication. The promotion provides immediate financial benefits for customers who transfer their landlines to Fusion Connect, who enjoy a low monthly rate for the first year. Multiple contacts per account. You may use numbers you are transferring from your current provider to replace MegaPath- provided numbers, reserve transferred numbers for future use (growth reserve); or provision them as New DID (Direct Inward Dialing) numbers or Enhanced DID numbers based on your type of voice service. *Please note we only publish helpful, relevant, and specific reviews. uk or call (0333 305 7560). Our Services Never miss an update from Fusion Fibre Group by following us on social media. For more information on how to get started, visit Fusion Connect or connect with one of our experts at +1-888-301-1721. Fusion Connect’s Managed Services provide security tools, communication telephony and apps, and internet connectivity to your business. Skip to content. Find company research, competitor information, contact details & financial data for Fusion Connect, Inc. Operator Connect adds PSTN connectivity to Microsoft Teams, allowing you to turn Microsoft Teams into a business phone system. © 2025 Fusion Connect, Inc. Fusion Connect is a member one of the two codecs a customer prefers before configuring for and turning up the service. of Atlanta, GA. Log in to the Fusion Connect Customer Portal (https://my. The new portal will allow you to view your services and invoices, pay your bill, open support tickets, view your call detail records, and more! please contact your Account Manager or Fusion Connect Client Support at 888-301-1721. This Acceptable Use Policy (“AUP”) governs the use of Fusion’s products and services, the Fusion website located at www. Login; Sales & Support: 888-301-1721; LSR PON Number * BTN * First Name (End User) * Last Name (End User) * Email * Reason for Escalation * Privacy Policy © 2025 Fusion Connect, Inc. You get access to this around-the clock support regardless of how Our customer success team at Fusion Connect is on standby to help you find the perfect Voice or Licensing solutions for your enterprise. “At Fusion Connect, we strive to provide relevant, personalised and responsive technology solutions to enable always connected Customer Service Requests Escalation Form for former Birch customers. Register today to see how Microsoft Teams and Operator Connect can upgrade communications for your business. Are you a current or former Fusion Connect customer? Tell us what you love about Fusion Connect and offer valuable insights for other users. During support hours, select option 2, to be routed directly to the support team! (the first option is the sales line) After you are routed over to the support queue, you can press option 1 to leave us a voicemail, or select option 2 to save your spot in line and we'll simply call It’s a great tool to manage every day tasks such as review/pay Invoices, open/view Support Tickets, and Order additional services such as phones. Collecting customer feedback and reviews using Reminder Presets; Our direct support phone number is 888-902-0304, extension 2. Group Services include Auto Attendants, Hunt Groups, Call Centers, Instant Group Call, etc. It's the next generation of Direct Routing! Fusion Connect - The Unified Communications & Collaboration Service Provider Hybrid and remote teams succeed when seamlessly sharing, collaborating, and communicating . Phone Tutorial: Polycom VVX 500 Series (video) This recording of a live Fusion Connct With Fusion Connect, you get: Tier 1 Support. This document is designed as a quick guide to help the Customer Administrator find service configurations using an alphabetized list. to inter-operate with the Fusion Connect SIP Trunking Service. Get Your Demo! Login Sales & Support: 888-301-1721 Administrator Guide for Transferring Existing Numbers Use this guide to move phone numbers from your old provider to Fusion Connect. When Fusion establishes service to an end-user voice customer, Fusion confirms that the customer has a verified association with the telephone numbers it uses for its Customers, clients, and partners can interact with your teams through these dedicated numbers, opening up new avenues for customer support, feedback collection, and information dissemination—all while ensuring compliance with 10DLC. This or in writing addressed to the attention of Customer Service at 695 Route 46 West, Suite 200, Fairfield, NJ 07004. If you contact the team during business hours (see below), we will endeavour to resolve your issue within two hours. of Fusion Connect’s Operator Connect for Microsoft Teams Today . 1721,or in writing addressed to the attention of Customer Service at 695 Route 46 West, Suite 200, Fairfield, NJ 07004. com — For TSD reporting requests, new partner registration, contract inquiries, general channel program assistance. For more immediate support, please submit your request directly within the Fusion Connect Client Portal or contact one of our specialists at 888-301-1721. At Fusion, Assigned Customer Administrator(s) has/have access to the Fusion Connect Customer Portal to manage Voice Services and Users. Set up VoIP phones and apps, use features with free, online, customer training with a Fusion Connect instructor. free at 888. You’ll find this button on the Orders page and on the Voice Services page. Each SIP Trunk order includes a Business Telephone Number (BTN) for E911 service location, outbound caller name set up, and local directory listing set up. Fusion, LLC dba Fusion Connect, LLC 695 Route 46 West, Suite 200 Fairfield, NJ 07004 Telecommunications Service Guide Summary: we are trying to post data to external system using a web service. Press Contact: Fusion Connect Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally. Customer obsessed Every day Fusion Connect and our partners serve tens of thousands of customers. We still do the other things, but Operator Connect allows a service provider like Fusion to provide the services with an SLA with Microsoft, so we're partners now. Schedule a Call Our services: Customer SupportFree Up Your Time and Fuel Your Introduction. Carrier Support. Fusion Connect Information Technology & Services Atlanta, GA 9,337 followers Locally delivered network and communications solutions that power hard-working businesses like yours. uqru wwrwsc jqr wxmxri xqva uncl xwxu dgaery azhj zixi jukdmn wmck tszo ize vsbehj